CSF Definition

The term Critical Success Factor (CSF) first appeared in the literature in the 1980s when there was interest in why some organizations seemed to be more successful than others and research was carried out to investigate the success components (Ingram et al., 2000). CSF is those things that must be done if a company is to be successful (Freund, 1988). CSF is defined by Bullen & Rockhart (1981) as the limited number of areas in which satisfactory results will ensure successful competitive performance for the individual, department, or organization. They added that CSF is the few key areas where things must go right for the business to flourish and for the goal to be attained. It also defined by Hofer & Schendal (1984) as those variables which management can influence trough the decision which can effect significantly the overall competitive position of the organization. The CSF approach to identifying and measuring an organization’s performance was first developed by Rockhart (1979) and later on refined and became well-established (Bullen & Rockhart, 1981) and (Rockhart & Crescenzi, 1984).

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